1. First steps:
1.1 How to search for accommodation?
1.2 May I contact the owner?
1.3 What is online reservation and delayed reservation?
1.4 How to book accommodation?
1.5 Should I pay anything at the stage of booking?
1.6 How does the payment process go?
1.7 When I may feel sure that the accommodation I paid for is reserved?
1.8 Should I pay any service fee to Your Website at booking?
1.9 How can I create my account?
1.10 How to restore my lost password?
1.11 What is rating?
1.1 How to search for accommodation?
To start searching You need to specify point of destination, anticipated dates of check-in and check-out and total number of guests. Point of destination is a required box to check.
As a result You will see offers with accommodation complying Your criteria with an option to sort by price, rating and other criteria. Price of the offers will be the full price of the rent for the entire period You will indicate. If You omit to indicate the period, You will see the price per one day (24 hours). After that, using Advanced search, You will be able to apply various filters such as, type of accommodation, number of bed rooms, option to bring Your pet(s), distance from water source (sea, ocean, lake, river etc.).
You additionally may use map search. Screen trips at pointing at particular objects will help You to quickly navigate through the offers. Just click on the offer You are interested in and You will see the details and rental conditions. Further You will be able to book Your accommodation in 2 or 3 minutes or send the owner Your Reservation request, as well as ask additional questions, if any.
1.2 Can I contact the owner?
Upon the agreement and consent of the owner to receive the guests’ questions, You will see on the description page a button Send question to owner. In this case, You may contact the owner and ask him or her any questions You are interested in to find out.
Otherwise, You may submit Your comments and questions to the owner only at reservation stage (online reservation) or at submitting Your reservation request (delayed reservation).
1.3 What is online reservation and delayed reservation?
For the users’ convenience, we have provided two types of reservation. The type of reservation of certain accommodation unit depends on its owner only. Online reservation is a type of reservation that ensures Your immediate booking of the unit You like. Units with this type of reservation are marked in our system with Lightning symbol and always hold priority positions in comparison to the units of delayed reservation.
As for delayed reservation, at first You submit to the owner Your reservation request, and within other 24 hours the owner shall either accept or decline Your request. If owner gives positive reply, within 48 hours from the request You may pay for and book the unit. Should any party exceed the period, the reservation request shall become void.
1.4 How to book an accommodation?
Choose the unit You like. If this unit is available for online reservation, it is marked with a Lightning symbol and has a button Book. Just click on this button and check the major details and conditions of future to come reservation, its full price and dates.
Enter data that is necessary for reservation: name, last name, e-mail address, contact telephone number and data of Your credit or debit card to facilitate Your payment. If You do not have Your personal account at ABRent, we will automatically create it for You at Your first booking. Personal account will help You to go through Your reservation process much easier and will provide You with numerous advantages, such as a rating of Your own, option to submit and get the feedbacks and many others.
As soon as Your booking process is over and payment is sent, You receive a voucher with details of Your reservation to Your e-mail address, as well as text message with Your reservation code to Your mobile phone. You may also print Your voucher or save it electronically directly from our Website.
If unit is not available for immediate reservation, please, click the button Send reservation request located on the page of the unit description. You do not need to enter Your credit card details in this case. Reservation request requires Your authorization online, or, if this is Your first booking through our Website, we will automatically create Your account and send You verification to Your e-mail address. The owner will have 24 hours to either accept or decline Your request. As soon as the owner gives a positive response, we will immediately notify You by e-mail and text message. After that, within 48 hours from Your request, You may pay for and book Your accommodation unit.
Prior to booking, please, read current reservation cancellation procedure carefully.
1.5 Should I pay anything at the stage of booking?
Any reservation is subject to Your advanced payment.
Advance payment is the only way to confirm serious intentions of guests in terms of the owner and as for the guests – an advance payment is a warranty of the owner to comply with the terms of the agreement executed. Amount of the advance payment is selected by owner at his or her own discretion and is equal to 10 – 30% of the full cost of the rent.
1.6 How does the payment process go?
When booking something You, by means of Your bank card or PayPal account, pay some small advanced payment equal to 10 to 30% of the full rental cost. ABRent receives Your advanced payment on behalf of the owner and keeps in on its deposit interest-free account. After that, ABRent transfers this money to the account of the owner within 24 hours starting from the date of Your check-in. Upon the owner’s violation of the terms of the agreement, in case You do not get Your accommodation in accordance with terms of the agreement, You may call back Your advanced payment from the owner’s account.
You transfer remaining reservation amount to the owner directly on the day of Your check-in. Also upon the preliminary agreement with the owner, You may transfer the remaining rental amount by means of direct bank transfer to the owner’s account. Thus, You do completely control Your money.
1.7 When I may feel sure that the accommodation I paid for is reserved?
As soon as booking and payment processes are over, You receive our Website reservation confirmation (booking page and reservation confirmation in Your account), by means of e-mail message and text message to Your mobile phone (in case You have submitted).
Since that moment You and the owner are bounded by the rental agreement.
1.8 Should I pay any service free to Your Website at booking?
No, the guest does not pay to our Website any service frees for reservations. Rental price You see at the reservation stage is calculated and provided by the property unit owner. We do not add any additional extra charges and fees to the prices provide by the owners. Honesty and transparency are the major and basic approach to our cooperation with our users.
1.9 How can I create my account?
Each user may create his personal account at ABRent. Personal account provides You with various advantages when You use our services. E-mail address that You submitted for registration purpose is recognized as Your username for the purpose of Your further authorization. You should create the password of Your own. You may create Your account by clicking link Registration, located atop on the main page of our Website. If You do not have the account of Your own yet, we will automatically create it for You at Your reservation, or when You send You Reservation request.
1.10 How to restore the lost password?
During registration You create Your own password. We have withdrawn from compelling generation of random passwords as most our users prefer the passwords of their own. At any time You may change Your own password from Your personal account. If You have lost or forgotten Your password, please, use the password recovery procedure on the login page.
Enter e-mail address You submitted at the registration and we will send the instructions to restore Your password at Your e-mail address.
If You have lost the access to Your e-mail box, please, contact our support services. In such cases, we may launch password restoration procedure by sending new password as text message to Your mobile phone.
1.11 What is rating?
Each unit offered through our Website has its own rating. Rating system is completely automated and is created based on various criteria, such as quality of the content description, quality and number of the attached pictures, level of the user’s responsibility, score based on other users’ feedbacks etc.
Yet, users, guests and owners have rating of their own. This rating depends, first of all, on the level of Your personal account completion which improves the level of trust of other users. Alike You, the owner by analyzing Your rating upon the receipt of Your reservation request, makes a decision whether to accept Your request or decline it. Thus, irrespective of Your desires – to offer Your property unit or to travel, it makes good sense for Your to fill Your personal account as detailed as possible, for example, to post Your photo, to provide links to Your social networks accounts and other open data on You. Your contact information will be available for registered users only upon reservation or submitting reservation requests. Additionally, one of the criterion to improve rating score is feedbacks the guests and the owners submit following the experience.
2. How to search for the accommodation:
2.1 How to search for my accommodation through ABRent Website?
2.2 What kinds of accommodation are available for me to reserve?
2.3 May I see a precise address and location on the map?
2.4 What kinds of amenities may I see the in the description of advertisements?
2.5 May I question the owner prior to reservation?
2.6 What does “Reliable owner” symbol mean?
2.1 How to search my accommodation through ABRent Website? See paragraph 1.1.
2.2 What kinds of accommodation are available for me to reserve?
Our Website will help You to rent almost any type of available accommodations. This may be a separate house or an apartment, a small house on the tree, yacht accommodation or just a small room in multi-room apartment. When renting a separate room in the apartment, please, be aware that other guests or the owners may live in the apartment (house) as Your neighbors. In this case, other premises (living room, kitchen, bathroom, toilet) shall be in common use. We recommend You to carefully read and study the description of the accommodation and its type prior to reservation in order to avoid any possible misunderstandings and mistakes. In case of doubts, You may question the owner to make things clear (unless this option is open for his or her property unit).
2.3 May I see a precise address and location on the map?
For safety considerations, we do not provide the precise address of the unit prior to reservation in open source.
However, You will see the location of the unit on the map in the description. This ensures You to see the address and the location of Your future-to-be accommodation prior to reservation.
After reservation is completed, we will provide You with precise address, details and any contact information of the owner. You may see said details on Your reservation any time in the section My trips of Your personal account.
2.4 What kinds of amenities may I see the in the description of advertisements?
We have done our best to make the amenities of the owners wide and systematic. The most important type of amenities, such as pool, Internet, etc., are represented through relevant symbols and clues in the description of the unit based on the results of Your search.
By clicking on the advertisement, You will get on the page wherein You will see the complete list of amenities provided by the owner, as well as optional additional services. Life shows that sometimes the owners may simply forget to write in the list of the amenities some of them in the advertisement, but the same may be provided in the text description of the property unit.
2.5 May I question owner prior to my booking? See paragraph 1.2.
2.6 What does “Reliable owner” symbol mean?
If You see Reliable owner symbol in the description, it means that the owner of the property unit has proved himself or herself within ABRent service positively as responsible owner who has gained the trust of either other users or our service. This symbol is assigned automatically to the property units based on such criteria as the guests’ feedbacks and experience, completeness and quality of the description, the owner request time response etc. It is a good sign for any property unit to have such symbol as it means precise compliance of the services actually provided by the owner with preliminary description of the services and expectedly high quality services provided by the owner.
3. Registration and Account management:
3.1 Why should I need my registration?
3.2 How to get registered on Your Website?
3.3 Can I be registered here through my Facebook account?
3.4 How to restore my lost password?
3.5 How to delete my account?
3.6 Should I upload my photo and other personal data into my personal account?
3.7 Should I link my personal account with the accounts of other social networks?
3.8 Should I verify my telephone number?
3.1 Why do I need my registration?
Registration is a compulsory condition to make reservation. Registration raises a level of reservation protection and ensures Your safe data exchange with other users.
Additionally, registration and Your personal account provides You with advantages as follows:
3.2 How to get registered on Your Website? See paragraph 1.9.
3.3 Can I be registered here through my Facebook account?
Yes, You may be registered on our Website using Your Facebook account. However, it is possible in case of You make available Your e-mail address for third parties application in Your Facebook settings.
3.4 How to restore my lost password? See paragraph 1.10.
3.5 How to delete my account?
You may delete Your account at any time from tour personal profile at ABRent Website. Click the button Delete my account and verify Your decision by positive reply to request of the system for Your action confirmation.
Please, be aware that it is impossible to restore the deleted account and the entire history of Your trips, communications and contacts will be deleted irrevocably, too.
3.6 Should I upload my photo and other personal data into my personal account?
No, Your photo’s availability is not a compulsory requirement. Still, we recommend You to upload Your photo that will be used as Your avatar when communicating with other users. Availability of any even poor photo sufficiently raises Your level of trust from the side of the units You are going to rent and will substantially increase Your chances to get positive response upon submitting Your reservation requests.
The same is valid for other personal data about You as prospective guest, about Your character, Your hobbies and preferences. For instance, when You write that You love fishing or horse riding, these statements do not bind on Your but may be useful for a welcoming owner. This information will help him or her to recommend something to You, to offer You something interesting in the location he or he lives in, and, consequently, You will have a chance to spend Your time more engaging and interesting, getting more positive emotions from Your travel.
Moreover, any additional information, photos, links to other social networks account provides the owner of the property units with higher level of trust in You as in a reliable guest, making Your communication easier and more comfortable.
3.7 Should I link my personal account with the accounts of other social networks?
No, it is mot compulsory to link Your account here with the accounts of other social networks.
However, links to Your other social networks accounts ensures You to increase Your rating through ABRent service, to increase Your chances to get positive responses to Your reservation requests and introduce to the owner of the unit You are going to rent prior to Your trip. Links to Your other social networks account provide the prospective owners with better understanding of You prior to the beginning of Your travel, increase the his level of trust to You and offer his or her personal recommendations based on Your interests.
3.8 Should I verify my telephone number?
No, it is not compulsory for our guests to verify the telephone numbers. Nevertheless, if You want to, You may do that in section “My profile” clicking the button “Verify my Phone Number”.
Telephone number verification will increase reliability level when You make Your reservations. In fact, everybody may make a mistake or typo when writing the telephone number or e-mail address. Telephone number verification ensures Your avoidance of any mistakes and accurate exchange of information with our service, stable receipts of notifications on Your reservations, as well as gives You the complete control over Your account, for example, in case of password loss.
4. Reservation process:
4.1 What information should I provide to reserve my accommodation?
4.2 May I question the owner of the property unit prior to reservation?
4.3 What does online reservation and delayed reservation mean?
4.4 Should I pay when booking anything?
4.5 How does payment process at booking look like?
4.6 When may I be sure that the property unit, I have paid for, is reserved by me?
4.7 Shall I pay the deposit?
4.8 How long does it usually take when I may receive the owner’s response to my reservation request?
4.9 What should I do if the owner does not response to my reservation request?
4.10 Why may the property unit owner decline reservation request?
4.11 How can I calculate the rates of exchange at payment?
4.12 What kind of verifications and documents will I receive when my reservation is completed?
4.1 What information should I provide to reserve my accommodation?
In order to make reservation through our Website You need to be registered. You may create Your personal account at any time prior to the first reservation or we will create it for You automatically during Your first reservation.
In order to make reservation, You need to provide us with information as follows:
Additionally, You will need to create a password of Your own to log in Your personal account. Please, remember or write Your password and restrict the access to Your password of third parties. As additional but not compulsory information, You may upload Your account with any personal data You may consider necessary or helpful to increase level of trust in You from the side of other users of our service.
4.2 May I question the owner of the property unit prior to reservation? See paragraph 1.2.
4.3 What does online reservation and delayed reservation mean? See paragraph 1.3.
4.4 Should I pay when booking anything? See paragraph 1.5.
4.5 How does payment process at booking look like? See paragraph 1.6.
4.6 When may I be sure that the property unit, I have paid for, is reserved by me?
See paragraph 1.7.
4.7 Shall I pay the deposit?
Deposit is a warrant for the owner to have his or her property safe. The deposit is paid by the guest to the owner during check-in and upon absence of any damages of the owner’s property shall be fully returned to the guest at the check-out.
When the owner submit the deposit requirement into the property unit description, the payment of this deposit shall be compulsory for the guest. On condition that the amount of the deposit is subject to be shown at reservation and in the voucher we send to the guest as soon as reservation is completed. Otherwise, the guest shall not pay the deposit.
Please, be aware that ABRent shall not be liable for the deposit payment and repay, or other related claims.
4.8 How long does it usually take when I may receive the owner’s response to my reservation request?
From submitting Your reservation request, the owner has 24 hours to provide You with his or her response. Typically, responsible owners try to response as soon as possible within one working day. If You make online reservation, You do not need the response of the owner. If by any reasons the owner does not reply to Your request, Your reservation request will be recognized void automatically.
As soon as the owner accepts or declines Your request, You will receive an immediate notification to Your e-mail or additional text-message to Your mobile phone if this option is active in Your personal account.
4.9 What should I do if the owner does not response to my reservation request?
If the property unit owner fails to response to Your reservation request within 24 hours, Your request will be automatically recognized as void. You need to commit no any other actions in this case.
4.10 Why may the property unit owner decline reservation request?
In case the property unit owner declines Your reservation request, this may be, more likely, connected with property unit calendar inconsistence with actual status. To make it simple, it is possible situation that the owner has not updated data on the dates free for reservation and the dates listed in Your request have been already booked. As far as by submitting Your request You pay nothing, You do not need to worry about money frozen on Your account, as it is typical for other rental services, You may start search for another rental options immediately.
Still, negative response to Your reservation request submitted by the owner of the property unit is additional cause to improve Your rating in ABRent system and to upload additional information into Your account, such as, link with other social networks, photos, short story on You and Your hobbies. According to the experience and practice, this will sufficiently increase Your level of trust from the side of the owners and decrease prospective declines in future.
4.11 How may I calculate the rates of exchange at payment?
Currency exchange rate for payment purpose is calculated based on the rate of the European Central Bank rate on the payment date. Currency converter provided by our service is of reference nature and cannot be recognized as precise resource.
4.12 What kind of verifications and documents will I receive when my reservation is completed?
After the process of reservation is completed, ABRent will automatically send Your notification to the e-mail address that You submitted at the registration/reservation. This message will provide You with full information on the dates and details of Your reservation, as well as with a link to enter Your personal account of ABRent system, wherein You will be able to see Your reservations, to print Your voucher or to contact the owner of the unit You have reserved.
If You confirmed Your desire to get notifications to Your cell phone number, You will additionally get a text message to Your cell phone with number and the details on Your reservation. The owner of the property unit You have booked will get similar notifications.
You may print or save in e-format directly from the page of reservation Your voucher that later You will be asked by the owner to provide at check-in.
Voucher provides all essential details of Your reservation, amenities and features of the unit You have booked, its cost, payment details and cost of major additional services.
When Your reservation is completed, we recommend You to send greeting message to the property unit owner, yet You may clarify some details of Your trip – check-in time, position data, Your comments, etc, that may help You to navigate in the point of destination and to find Your accommodation fast (to meet with the owner to receive the keys and finalize payment procedure).
5. What is the way and how much should I pay for a property unit rented through ABRent:
5.1 Should I pay at the stage of reservation?
5.2 What payment means may I use while booking?
5.3 How does the payment process look like?
5.4 Shall I pay the deposit?
5.5 Is my payment well-protected?
5.6 Shall I pay for the cost of the cleaning, bed linen and other payable services?
5.1 Should I pay at the stage of reservation? See paragraph 1.5.
5.2 What payment means may I use while booking?
While booking You have a choice of two payment means: by means of major types of banking cards (Visa, MasterCard), as well as PayPal. The remaining amount of the payment shall be given to the owner of the property unit at the check-in. Yet, upon the consent of the owner, You may directly transfer the remaining amount to the banking account of the owner on or before three working days prior to check-in. In this case, on the date of Your check-in You shall provide the owner with Your bank extract or with another financial document verifying said banking transfer.
5.3 How does the payment process look like? See paragraph 1.6.
5.4 Shall I pay the deposit? See paragraph 4.7.
5.5 Is my payment well-protected?
Safety of any payments committed through ABRent is ensured by encrypted connection. Please, be aware that under no circumstances ABRent service will ask You to provide Your password or payment data via e-mail message, by telephone or by text-message. In case of any doubts, please, contact our support service.
5.6 Shall I pay for the cost of the cleaning, bed linen and other payable services?
The property unit owner may submit the cost of the unit cleaning in the description of the property unit. In this case, this payment shall be recognized as compulsory and make the entire rent payment.
The owner is not entitled to charge You with additional payment that are not stipulated by the terms and conditions provided for a certain property unit in its description on our Website and that are not listed in Your voucher. Additional expenses shall be paid by You by mutual agreement with the owner. For instance, if case, when the owner lists bed linen, towels, Internet etc. as payable, they shall not be included in the rental payment and shall not be compulsory for You to pay; however, at Your choice, You have a right to receive the said services under the process listed in Your voucher or on the page of the unit on ABRent Website when said information is not available in Your voucher.
6. Reservation cancellation procedure: how to change or decline my reservation:
6.1 Reservation cancellation rules and policy: what is that?
6.2 May I cancel my reservation?
6.3 May I change my reservation?
6.4 What should I do when the owner asks to cancel my reservation?
6.5 What reservation cancellation rules are valid under force-majeure circumstances?
6.1 Reservation cancellation rules and policy: what is that?
Rules and policy applicable in case of cancellation initiated by either guest or an owner are provided in details in our End-User Service Agreement and are the part of our Reservation cancellation Policy. Reservation cancellation rules are selected by the property unit owner from several available options and govern Your reservation.
Upon full repayment of the advanced payment to guest in case of his or her reservation cancellation, ABRent expenses to cover banking transfers pursuant to the agreement shall be the guest liability and are deductable from the amount of the guest advanced payment. In any other cases, ABRent expenses to cover banking transfers pursuant to the agreement shall be deductable from the property unit owner’s consideration.
ABRent standard rules of reservation cancellation:
6.2 May I cancel my reservation?
Yes, You may cancel Your reservation at any time. Amount of the advanced payment subject to return is calculated in this case automatically according to applicable reservation cancellation procedure related with Your reservation.
To cancel Your reservation, You need to send reservation cancellation request from Your account on ABRent, from Your reservation page (button Send reservation cancellation request). Date and time of the said request shall be recognized as official time of Your reservation cancellation applicable to calculate the amount of advanced payment to be returned according to applicable reservation cancellation procedure related with Your reservation. However, any cancellation is valid solely upon Your receipt an e-mail message from our support service verifying said cancellation.
For the purpose of this document, the time shall be calculated according to Central European Time (Paris, Madrid, Berlin).
6.3 May I change my reservation?
If You want not to cancel but amend the terms of Your reservation, for example, check-in date, please, contact the owner of the unit You have booked to approve this option.
If You and the owner mutually agree and if the owner may amend reservation pursuant to Your wishes, please, contact our support service. We will contact the owner, and upon his or her confirmation, we will bring the said changes in Your Reservation.
In the nearest future, we will provide our users with option to amend the dates of reservation automatically via the accounts.
6.4 What should I do when the owner asks to cancel my reservation?
If the owner of the unit You have booked contacts You to ask for Your booking cancellation, please contact our support service immediately. We will ensure that the owner does not have a chance to perform his or her obligations in terms of Your reservation, we will return full amount of Your advanced payment irrespective of the applicable reservation cancellation procedure. Yet we will do our best to find an alternation option of accommodation for You with similar or better conditions within the price range You have initially selected.
6.5 What reservation cancellation rules are valid under force-majeure circumstances?
When reservation is cancelled due to a force-majeure, rules provided in our End-User Service Agreement shall be applicable. Advanced payment is repaid to You in full amount, except for the expenses of ABRent for bank transfers pursuant to the agreement.
7. Check-in procedure:
7.1 When will I get the precise address and contacts of the owners of the unit I have booked?
7.2 Should I contact the owner after reservation prior to my arrival?
7.3 What is the better way for me to plan my trip to the property unit I have booked?
7.4 Shall I pay to the owner on the date of my arrival?
7.5 How does check-in upon arrival procedure look like?
7.6 How does check-out procedure upon rent term termination look like?
7.1 When will I get the precise address and contacts of the owners of the unit I have booked?
As soon as Your payment is transferred, You will see the page of Your reservation confirmation. On this page, You will also see available contact details submitted by the property unit owner, which includes the precise address, recommendations of the owners about trip to the location and when GPS is available – position data.
If the owner provides any additional contact details, for example, by means of social networks accounts, via Skype, WhatsApp or Viber – these options will become available for You.
This information will be provided to You through e-mail and available from Your account in section My Trips. Please, additionally read What kind of verifications and documents will I receive when my reservation is completed? See paragraph 4.12.
7.2 Do I have contact the owner after reservation prior to my arrival?
No, You don’t have to contact the owner after reservation, we will automatically send his or her reservation verification. However, this will be a kind of decency to send a greeting message to the property unit owner, wherein You may clarify some major details of Your trip – check-in precise time, position data, some of Your comments that may help You to navigate in the point of destination and to find Your accommodation fast (to meet with the owner to receive the keys and finalize payment procedure).
7.3 What is the better way for me to plan my trip to the property unit I have booked?
While traffic conditions and street markings of different countries may prevent You from easy navigation when searching for the address, it may make certain sense for You to get prepared before Your trip. Learn the unit location by means of online and regular map, make sure the address is clear and found by Your GPS-navigator. Please, mind that while travelling You may not have mobile Internet access to specify the details of the booked property unit address.
Yet we do recommend You to contact the property unit owner by any means that is convenient for You and ask his or her to provide You with recommendations applicable for the check-in procedure. Perhaps, in order to make Your trip easier the owner offers to meet You not at the door but directly at some object around, for example, a restaurant, station or major road crossing. Thus, You may significantly facilitate search of the property unit You rent in the territory that is unfamiliar for You. Stay in contact with the property unit owner, and this will help You to avoid any misunderstandings, inaccuracy in the routes and address on geographic maps. This may be of additional help, if You are late and cannot arrive in the pre-agreed time or, on the contrary, arrive earlier because the owner may not have an opportunity to stay around the property unit and probably, he or she will need some time to get to the point You have agreed as the place of Your meeting. Availability of reliable contact and mutual respect is the best solution to make Your trip safe.
7.4 Shall I pay to the owner on the date of my arrival?
While booking the property unit, You pay small amount of the advance payment, the remaining amount according to Your voucher shall be given to the owner on the day of Your arrival, when receiving the keys (check-in). Yet upon mutual agreement with owner, You may directly transfer the remaining amount to the banking account of the owner. Account number and the transfer instructions You may receive directly from the owner by means of message exchange through internal ABRent system. In this case, please, mind to provide the owner with payment verification.
An option to pay for the unit You booked immediately at Your check-in, after physical examination and approval is the best guarantee for the safety of Your money!
7.5 How does check-in upon arrival procedure look like?
After You complete the reservation, please, read the instructions of the owners governing the check-in procedure that You may find on the description page and Your voucher.
It is advisable for You to contact the owner prior to Your trip in order to get his or her final instructions on check-in process. Thus, You will be able to agree time and place of key transfer with owner in advance. Please, mind that the owner of the property unit You have booked is not a hotel call- boy and he or she may physically have an option to stay inside or at the door of the unit You have booked.
The most common situation is as follows: You and the owner meet at the pre-agreed time at the pre-agreed place nearby the unit, You check unit compliance with the provided description, provide the owner with the remaining part of Your rental payment, and in exchange receive the keys and instructions how to use the property unit from the owner.
Check-in time is strictly governed by the time range written in Your voucher. If You plan to arrive earlier or later, please, contact the owner in advance and make clear this option is available.
7.6 How does check-out procedure upon rent term termination look like?
Usually, at the check-in when getting the keys You and the owner schedule the details of the keys return, unit transfer and time of Your departure. Check-out time is strictly governed by the time range written in Your voucher. If You plan to stay longer, You should preliminary agree this option with the owner of the property unit.
Please, leave the unit You rent as clean as practically reasonable and as it is on the date of Your arrival. Even when You have paid for the final cleaning, it will be a kind of decency, at least, to leave the dishes clean and garbage moved away.
8. What should I do in case of any concerns?
8.1 What should I do if the owner asks to cancel my reservation?
8.2 What should I do if I cannot contact the owner after my reservation?
8.3 What should happen if the owner claims me and declines to return my deposit?
8.4 What should I do if the owner offers me a property unit distinguishing from the one I have booked?
8.5 What should I do if I am not happy with the property unit provided?
8.1 What should I do if the owner asks to cancel my reservation? See paragraph 6.4.
8.2 What should I do if I cannot contact the owner after my reservation?
If in the circumstances beyond of Your control, You fail to contact the owner or if the owner fails to reply Your letters, messages or telephone calls, and You have pretty much time prior to Your trip, please, just wait for awhile. It is more likely that the owner of the property unit is in the trip of his or her own and does not have a chance to reply You fast. Moreover, the schedule of the owner may considerably differ from the schedule of Your own. It makes good sense to wait for some days.
However, if You have just limited time prior to Your trip and still You cannot contact the owner, please, inform our support service. It is sufficient to send us a message from Your account. In this case, we will try to contact the property unit owner, and, if any complications, we will do our best to provide You with alternative accommodation options in advance complying with conditions and features of the unit You have booked.
8.3 What should happen if the owner claims me and declines to return my deposit?
If the property unit owner refuses from returning You the prepaid deposit, in most cases this decision does have a reasonable excuse. You may try to come to a mutual agreement with the owner in terms of possible damages to any items and property of the owner caused by You. Upon failure to come to mutual agreement and if You consider the claims of the owner as unreasonable, we recommend You to solve the problem in accordance with applicable legislation. You may also address to our support service, and the legal advisors of our company will provide You with counseling assistance in terms of solving and settling the dispute.
8.4 What should I do if the owner offers me a property unit distinguishing from the one I have booked?
If at the check-in procedure, the owner of the property unit offers You accommodation option that distinguishes from the reserved unit and this unit does not work for You, please, immediately inform our support service. In this case, we will contact the owner and will try to make the things clear. If Your claim is reasonable, we will annul reservation and return You advanced payment, as well as will do our best to search some alternative options for Your accommodation as soon as possible.
8.5 What should I do if I am not happy with the property unit provided?
If You have discovered any concerns or property damages of the rented unit, please, contact the owner as soon as possible and tell him or her on Your current concerns. More likely, that the owner has had no idea on the shortages found and he or she will try to cover the issue and make You feel satisfied. We ask You to show understanding because in some circumstances, for example, in case of Internet emergency breakdown, it is far from the truth that every provider company will be ready to repair damage on a day-off or during the weekend.
In case when the owner intentionally violates the terms and conditions of the agreement, please, contact our support service. We will try and will assist You in settling the situation.
In case when the unit You have booked significantly differs from its description provided in our Website, please, contact us as soon as possible. Your claim shall be submitted before the next day of Your arrival (Central European Time). We will try to quickly search for alternative accommodation options for You.
9. How does ABrent feedback system work?
9.1 Do I have to submit my feedback after reservation?
9.2 How soon after my trip will I be able to submit my feedback?
9.3 How to write feedback correctly?
9.4 Will ABRent review my feedback prior its publication?
9.5 Does ABRent have a right to edit or delete my feedback at its sole discretion?
9.6 Do feedbacks affect ratings of users and accommodation units?
9.7 Can the owner of property unit response to my feedback?
9.8 May I delete my previously published feedback?
9.9 Will I get a feedback from the owner of the property unit I rent?
9.10 May I submit my feedback and my comments on the work of ABRent Website?
9.1 Do I have to submit my feedback after reservation?
No, You don’t have to write You feedback following Your reservation and travel. However, Your feedback may be of great help for other travelers, those who will plan their trips after Yours. Thus, unless it is too much to ask, please, submit Your feedback and share Your experience with other users.
9.2 How soon after my trip will I be able to submit my feedback?
You may submit Your feedback next day after Your departure. As soon as it is practically possible, we will send You an e-mail with notification and request to submit Your feedback. You will be able to submit Your feedback two weeks after the date of Your departure.
9.3 How to write feedback correctly?
Our End-User Service Agreement governs any data posted on our Website. Your feedback is a result of actual experience and, without any doubt, will be helpful for other ABRent users. Each feedback consists of a text and rating scores under certain criteria that will be further taken into account in the overall ranking of the property unit.
When writing Your feedback, please, be governed by the facts; avoid any personal attacks and rude wording against the owner.
Any feedback may not contain sexually explicit, vulgar, racist wordings, expressions that are not acceptable for minor children, as well as it may not contain any contact details, telephone numbers, position data, users’ personal information or other information that may violate right of third parties and a right to privacy.
9.4 Will ABRent review my feedback prior its publication?
Yes, moderators of ABRent will definitely review Your feedback prior to its publication. If Your feedback does not comply with our requirements to publishing feedbacks (End-User Service Agreement), we reserve the right to decline publication of such feedback or delete it later.
9.5 Does ABRent have a right to edit or delete my feedback at its sole discretion?
Yes, upon inconsistence of Your feedback to the requirements of our End-User Service Agreement, we may decline its publication or publish after editing and cutting out the text any sexually explicit, vulgar, other inapplicable nature, as well as any information that may violate third party rights or a right to privacy.
9.6 Do feedbacks affect ratings of users and accommodation units?
Yes, feedbacks of our users, as one of the components, do affect the internal rating of users and ABRent units. Rating system is completely automated. Rating score of a property unit, as well as feedbacks, is intended solely to inform our users on the service quality they may expect, as well as actual status of property unit (products and services) and its consistency to its description.
9.7 Can the owner of property unit response to my feedback?
Yes, an owner can submit his or her response and comments to Your feedback. An owner may submit just one comment and, thus, feedback is recognized as closed and unavailable for submitting further comments.
9.8 May I delete my previously published feedback?
Published feedback may be deleted in extraordinary circumstances only, for example, upon relevant court decision. However, should we receive a request to delete a feedback upon mutual agreement of the parties, both Yours and owner’s mutual decision; ABRent may delete a feedback irrevocably.
9.9 Will I get a feedback from the owner of the property unit I rent?
The owner of property unit You have reserved also has an option to submit his or her feedback about Your staying. This information may be useful for other owners whom You send Your booking requests to.
9.10 May I submit my feedback and my comments on the work of ABRent Website?
We are definitely interested in Your comments and experience with our service operation. Any registered user may submit to our support service his or her comments on our system operation abilities, his or her comments and suggestions in terms of the services functions and program solutions.